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How do I enroll for benefits?

Whether you are a new teammate or a current teammate, you’ll elect or change your benefit elections using Workday. You can access Workday on Benefits.Truist.com. Follow these instructions to enroll.

When can I make changes to my benefits?

Unless you have a qualified life event, such as a marriage, divorce, or addition of a child to your family, you can’t make changes to your benefit elections until next year’s annual enrollment period. If you have a qualified life event, you have 31 days following the event to make changes to your benefits.

What tools and resources are available to help me make good choices?

There are a variety of education and tools available to help you choose and use your benefits well. Explore these tools during annual enrollment or at any time during the year.

ALEX

Access ALEX, our interactive decision support tool, at MyAlex.com/Truist. Using ALEX is fun and easy. Just tell ALEX some basic information about you and your family’s health care needs. Then ALEX will recommend the right coverage based on your preferences to help you decide what benefits are best fit your needs and budget.

CarePlus Mobile Health

The CarePlus Mobile Health app gives you access to health and well-being information at work, home, or on‑the go. Benefitseligible teammates and their medically enrolled spouse/ domestic partners can learn about their benefits information and earn rewards. From your desktop, smart phone, or tablet you can access the:

  • Health assessment
  • Benefit plan summaries
  • Digital insurance cards
  • Provider and benefit partner contact information
  • LifeForce dashboard
  • Well-being and fitness challenges and activity tracking
  • Resources for you and your medically enrolled spouse/domestic partner
  • And more!

Download the CarePlus Mobile Health app now from the Apple App Store or Google Play.

CarePlus Support Center

CarePlus Mobile Health support is available Monday-Friday, 9 am - 8 pm ET, at 888-575-4588, or email truistcareplus@OneStrive.com.

Benefits website

On the benefits website at Benefits.Truist.com, you’ll find overviews of your benefit options, links to carrier sites, and tools.

Teammate Care

If you have questions during the enrollment process, call 800-716-2455, option 1, Monday through Friday, from 9 am to 5 pm ET.

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